The focus of this engaging one-day live training course is to develop practical and proven ways of improving customer service and support standards.
About this customer service training
The course is interactive, fast-paced and highly participative, using the latest learning techniques to help capture and keep everyone’s one’s attention throughout the day!
It will use examples taken from learner’s own experience and their customer situations, making every learning point relevant and practical. Plus, the course contains many up-to-date case-studies.
All learners will complete a written action-plan of the most important ideas, skills, ideas and learning points from the day. This can be used for effective follow-through after the training.
Who will benefit?
All staff who work directly with customers all support those that do. Suitable for internal and external customer support.
Key learning objectives include
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