Brilliant Customer Service Skills


Brilliant Sales Prospecting


Brilliant Writing Skills


Brilliant Networking Skills


Dates and Locations


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Brilliant Customer Service Skills

Learn practical and proven ways of improving customer service and support standards. This


  • How to deliver customer service excellence every time!
  • Improved communication skills by telephone and face to face
  • Managing and exceeding expectations for improved customer satisfaction.


Brilliant Sales Prospecting

You will learn new skills and know-how to generating new business prospects. It includes the best of best online and off-line prospecting techniques – uniquely combining them for maximum effectiveness.


Brilliant Writing Skills

This course will give participants the opportunity to focus on the written word - the style and tone, and the impact it will have on your reader. Key outcomes include:

  • Write more effective, engaging and empathetic emails and customer communication
  • Follow best-practices and proven principles for writing accurately, clearly and concisely
  • Save time in writing and dealing with responses to emails, online messages and letters


Brilliant Networking Skills

This workshop will provide participants with the insight and skills to be more effective business networkers, face-to-face and online.

  • Understand the dynamics of communication that are specific to networking.
  • Become more confident and assured when ‘working’ a room.
  • Improve their influencing skills, ‘sell’ themselves and promote their company.
  • Create their own personal network for 121 networking and referral generation.

Click on the link below for full course outlines 

Contact us for more information

Limited early bird tickets available