Brilliant Customer Service Skills

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Brilliant Sales Prospecting

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Brilliant Writing Skills

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Brilliant Networking Skills

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Dates and Locations

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Reserve your place

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Brilliant Customer Service Skills

Learn practical and proven ways of improving customer service and support standards. This

includes:


  • How to deliver customer service excellence every time!
  • Improved communication skills by telephone and face to face
  • Managing and exceeding expectations for improved customer satisfaction.

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Brilliant Sales Prospecting

You will learn new skills and know-how to generating new business prospects. It includes the best of best online and off-line prospecting techniques – uniquely combining them for maximum effectiveness.

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Brilliant Writing Skills

This course will give participants the opportunity to focus on the written word - the style and tone, and the impact it will have on your reader. Key outcomes include:


  • Write more effective, engaging and empathetic emails and customer communication
  • Follow best-practices and proven principles for writing accurately, clearly and concisely
  • Save time in writing and dealing with responses to emails, online messages and letters

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Brilliant Networking Skills

This workshop will provide participants with the insight and skills to be more effective business networkers, face-to-face and online.


  • Understand the dynamics of communication that are specific to networking.
  • Become more confident and assured when ‘working’ a room.
  • Improve their influencing skills, ‘sell’ themselves and promote their company.
  • Create their own personal network for 121 networking and referral generation.

Click on the link below for full course outlines 

Events

29th November 2019

Brilliant Sales Prospecting Masterclass

09.00am - 4.30pm

Brampton Heath Golf Centre, NN6 8AX

Event Details

29th November 2019

Brilliant Sales Prospecting Masterclass


Designed to quickly get you and your company not just competing but totally dominating your business sector when it comes to attracting  new customers.

What You Will Learn: 

  • An unstoppable Sales Prospecting Attitude 
  • The latest phone prospecting techniques
  • Writing and creating dynamic e-mail campaigns
  • Developing a targeted customer prospecting list
  • Creating and delivering effective networking events
  • Developing and creating dynamic referral programs

09.00am - 4.30pm

Brampton Heath Golf Centre, NN6 8AX

Reserve your place today

Limited early bird tickets available