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Seven secrets of brilliant customer service by Graham R Phelps

Free eBook: The 7 Secrets of Brilliant Customer Service

Have you wondered what great customer service is really all about?

  • Why it is not just about solving the problem
  • The truth about how to deal with 'difficult' customers
  • Smart ways to say "no" nicely
  • How to personalise each and every customer contact


This information packed and inspiring book is ideal for anyone and everyone working in a customer-facing or customer-focused organisation.

It is great for


  • Internal customer support
  • Customer contact staff
  • Help desk and technical assistance
  • Retail and hospitality
  • Telephone and online customer contact
  • Sales and enquiry management
  • Managers and team leaders