Resources

Seven secrets of brilliant customer service by Graham R Phelps

Free eBook: The 7 Secrets of Brilliant Customer Service

Have you wondered what great customer service is really all about?

Download free - click here


Well, this great new eBook might just contain the answer!


- Why it is not just about solving the problem!

- The truth about how to deal with 'difficult' customers

- Smart ways to say "no" nicely

- How to personalise each and every customer contact


This information packed and inspiring book is ideal for anyone and everyone working in a customer-facing or customer-focused organisation.

It is great for


  • Internal customer support
  • Customer contact staff
  • Help desk and technical assistance
  • Retail and hospitality
  • Telephone and online customer contact
  • Sales and enquiry management
  • Managers and team leaders


Also available as print book and and audio podcast from February 2019


Get your free copy

The 7 Secrets of Brilliant Customer Service

It is being published as a print book and released as an Audiobook shortly, but this ebook version is yours free for a limited time.

Free download

Download free - 7 Secrets of Brilliant Customer Service

Real-world practical ideas for better customer service and support.

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