Working Smarter - Time Management

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How to start working Smarter - not harder

Working Smarter – in the age of digital distraction


One day in-house course and online eLearning.


Overview


This highly practical and interactive training course brings time management to life. It does this through short and interactive presentations, practical exercises with lots of tips, tools and techniques. Topics include:

1. Managing priorities

2. Creating focus

3. Goal setting

4. Overcoming procrastination

5. Structuring your day

6. Dealing with distractions 


Who will benefit

All staff, that is everyone in an organisation who is responsible for business results, service delivery or managing others.


Key objectives include

By the end of this course you will be able to:

  • Value time as a resource for yourself, your team and your business
  • Work smarter by focusing on your main objectives and key areas of responsibilities
  • Establish and overcome the causes of poor time management
  • Structuring your day in the age of digital distraction
  • Identify and deal with time stealers
  • Prioritise  your tasks and the unexpected
  • Be able to spot and deal with procrastination – in yourself and others
  • Plan ahead and minimise the demands and pressures of your job
  • Delegate tasks successfully to free up some of your time
  • Increase  personal and team productivity to achieve a greater work-life balance.


Pre-course activity

Completing a time log for a minimum period of two days is a requirement of the workshop. This will help you to establish how you currently spend your time whilst identifying opportunities for you to put into practice the tools, tips and techniques in your role.

  


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Working Smarter - course outline


Introduction

  • Course objectives and introductions
  • Review of pre-course work and personal learning goals
  • Essential principles of time management


Managing priorities and planning systems

  • How to prioritise your workload using key criteria
  • How to use priority ratings not urgency to react to tasks
  • Using planning tools to optimum effect and managing expectations of your  workload to others


Goal setting

  • How to set and use goal setting as way of managing your time and increasing results
  • The principles of linking SMART objectives to action plans and daily activities
  • Goal setting for yourself, your team and results


Creating focus

  • How to stay on track in the age of distraction
  • Applying the Pareto principle to everything you do
  • How to use KPI and metrics to motivate and recognise activity


Overcoming procrastination

  • Understanding procrastination, what it is and how to recognise it in yourself and others
  • Twelve ways of avoiding, reducing and dealing with procrastination
  • Introduction to habit control


Structuring your day

  • Taking  control of your time – proven techniques that work
  • Practical solutions for improving your work-life balance
  • Problem solving and decision making to save your time


Dealing with distractions 

  • Handling  email, people and telephone interruptions
  • Know  your time ‘bandits’ and creating more positive habits to overcome them
  • Making  time by saying ‘no’ assertively (even to the boss)


Action Planning

  • Learning summary



Available as an affordable in-house training and eLearning course, customised free. 


Contact 

graham@brilliantcustomerservice.co.uk 

03333 234 744

www.brilliantcustomerservice.com